FAQ’s (Frequently Asked Questions & Help)

 

I have Questions…

 

…About Digital Photo Retouching and Editing

Q:  Can I send you some pictures on a disk or through e-mail for you to edit so that they look a little better? Yes.  The price depends on the amount of pictures that you need edited.  The photo will be returned to you either electronically through  e-mail or on a Disk.


…My Photos

Q:  I had an event yesterday…how long will it take before my pictures are available in my online gallery?  It generally takes us 2-7 days to post the pictures of the event.  Wedding photos can take up to 2 weeks.

Q:  Is it possible to get a picture album or photo-book of my event or photo shoot?  Yes. We will be offering photo-books starting  May 16, 2011.  Payments can be made on our website in the new “photo-Book” section when it becomes available.  There will be several sizes and covers to choose from. 

 Q:  I just placed an order... when can I expect my photos and other products to arrive?  Generally it will take from 3-5 business days for your product/shipment to arrive.  If your shipment does not arrive within that period, contact us and we will check the status of your shipment for you.

Q:  How do I order prints and when will they be ready?
You can order prints directly from your online photo gallery. See our current Price List for pricing and available sizing. Once you place your order, your final prints will be shipped directly to you at your home within approximately 3-5 days.

Q: What kind of paper do you use and is the quality good? 

You can select from the following paper types:

E-Surface Color Paper

Kodak Professional Portra Endura paper (aka Traditional E-Surface paper) is the most popular choice. This paper has slightly textured Matte finish.

Accurate color, realistic saturation, excellent neutral skin-tone reproduction, and brighter colors are just a few of the attributes that describe it. The standard print life is 100 years in home display, and 200 years in dark storage.

NOTE: B&W images will still print in black and white on this paper.

Metallic Paper

If you have never seen a Metallic print, you owe it to yourself to try this paper.

Endura Metallic paper offers natural looking skin-tones, sharp details and beautifully saturated colors. It is strong and resistant to tearing or curling without any additional lamination. This paper uses a patented combination of film and laminate layers that results in striking three-dimensional images on an ultra-bright background. This paper is truly impressive.

NOTE: B&W images will still print in black and white on this paper.

True Digital B&W Paper

There is a difference between B&W and True Digital B&W prints. This panchromatic, resin-coated paper is specifically designed by Ilford for making continuous-tone B&W prints directly from digital images in digital exposing systems.

Because the emulsion is silver based, the imaging performance and characteristics of this paper are the same as traditional B&W continuous-tone papers. That translates into neutral tonal characteristics offering good sharpness, display, and archival characteristics.

NOTE: Color images ordered on this paper will be printed in B&W

 

 

 

For more information please got to our contact page